Acceptable Use Policy

Last updated: 30/09/2025

1. Who we are

2. Scope

This AUP applies to all users of the Website, including customers, visitors, business partners and any person submitting or displaying content (collectively, “Users”). It covers all features and services we make available now or in the future.

3. General standards of use

• Use the Website lawfully, fairly and in a manner consistent with UK law and applicable international regulations.
• Do not do anything that may damage, disable, overburden, impair, or compromise the integrity or security of our systems or interfere with other users.
• Provide accurate information, keep your credentials secure and promptly update any changes (e.g., delivery address).

4. Prohibited activities

You must not do any of the following:

4.1 Illegal or harmful content

• Post, upload, link to, or distribute content that is illegal, defamatory, obscene, threatening, harassing, hateful, discriminatory, or otherwise objectionable.
• Share content that promotes violence, self-harm, or harm to others; sexual content involving minors; or exploitation in any form.
• Publish others’ personal data without consent (e.g., addresses, phone numbers, payment info).

4.2 Security abuse

• Attempt to circumvent or test security (e.g., scanning, probing, brute force, credential stuffing) without our prior written permission.
• Introduce malware, spyware, ransomware, trojans, or any code intended to disrupt or exfiltrate data.
• Use automated means (bots, scrapers, crawlers) to access or collect data except where permitted by a public robots.txt and only at a reasonable rate that does not burden the Service.

4.3 Fraud and deception

• Impersonate any person or entity, or misrepresent affiliation with us.
• Manipulate orders, payments, or chargebacks; abuse coupons, promotions, or referral schemes.
• Engage in review manipulation (e.g., fake reviews, incentives not disclosed, coordinated ratings).

4.4 Intellectual property

• Upload or use content that infringes third-party copyrights, trademarks or other IP rights.
• Copy, modify, distribute or create derivative works from Website content without prior written consent.

4.5 Restricted goods & misuse

• Use the Service to advertise or transact prohibited or tightly regulated items (e.g., firearms, illegal substances, counterfeit goods).
• Misuse Products in ways that are unsafe, not intended by the manufacturer or illegal in your jurisdiction.

5. User content & review standards

6. Account security

• You are responsible for maintaining the confidentiality of your login details and for all activity under your account.
• Notify us immediately at info@grovegear.co.uk if you suspect unauthorised access.

7. Data protection

We process personal data in line with our Privacy Policy. Do not collect or harvest other users’ data from the Website for any purpose, including marketing, without explicit consent and a lawful basis.

8. Monitoring & enforcement

We may monitor activity, investigate alleged violations and take actions we consider appropriate, which may include:

• Content removal or modification;
• Warning notices and/or temporary feature restrictions;
• Account suspension or termination;
• Order cancellation and refusal of future service;
• Reporting to law enforcement where required.

9. Notice & takedown (IP or content complaints)

If you believe content or listings on the Website infringe your rights or breach this AUP, please email info@grovegear.co.uk with:

1. Identification of the material (URL, screenshots);
2. Your contact details and a statement of your rights/interest;
3. A declaration that your notice is accurate and made in good faith.

We will review and act where appropriate. We may request further information to verify claims.

10. Technical use & rate limits

• Do not overload the Service (e.g., high-frequency requests, denial-of-service, abusive crawling).
• Any API or feed access requires our prior written permission and compliance with separate terms.

11. Third-party links & services

The Website may contain links to third-party sites or use third-party services (e.g., payment gateways). We are not responsible for their content or policies. Use them at your own risk.

12. Children

The Website is intended for individuals aged 18+. If you are under 18, you may only use the Service with parental or guardian supervision and subject to applicable law.

13. Consequences of breach

14. Changes to this AUP

We may amend this AUP from time to time. Where changes are material, we will endeavour to provide reasonable notice. Continued use of the Website after changes take effect constitutes acceptance of the updated AUP.

15. Contact

16. Legal

This AUP is governed by the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales and to our Terms & Conditions.

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