Frequently Asked Questions

We accept major debit/credit cards (e.g., Visa, Mastercard). All payments are processed over encrypted connections. See our Payment Policy for full details.

Yes — prices can be viewed in multiple currencies via our selector. Final charges are converted at the current rate by your card issuer. Currency display is for convenience; your statement may show minor rounding differences.

We process orders quickly. If you need a change or cancellation, contact us ASAP with your order number. If the parcel has already shipped, you can return it under our Return Policy.

Yes. If you need an invoice or VAT receipt, reply to your order confirmation or email info@grovegear.co.uk with your order number and billing details.

Yes — we ship across the UK and to many international destinations. Available services and prices are shown at checkout based on destination and weight.

Full details: Shipping Policy.

• UK Standard: typically 3–14 business days
• International Tracked: usually 5–21 business days (country/service dependent)

Times are estimates and may vary due to carrier capacity, customs, peak periods, or severe weather.

If your parcel appears lost or arrives damaged, contact us within the timeframes below and include photos where applicable:

• Damage: within 48 hours of delivery
• Suspected loss: within 7 days of the expected delivery date

We’ll open a carrier investigation and resolve the issue for you.

Yes — orders over £50 ship free on our standard UK service (after discounts). Other options are shown at checkout. See our Shipping Policy.

You can return items within 30 days of delivery for a refund, subject to being unused, undamaged and in original packaging with all accessories. Start a return via Contact Us. Full terms: Return Policy.

If the item is faulty, damaged, or we sent the wrong product, we’ll cover return shipping. For change-of-mind returns, the buyer is responsible for return postage. Please use a tracked service.

Most products include a 12-month manufacturer’s warranty (unless otherwise stated). Warranty covers defects in materials and workmanship under normal use. See our Warranty Policy for coverage and exclusions.

Email info@grovegear.co.uk with your order number, description of the issue, and photos/videos if possible. We’ll guide you through troubleshooting or service options (repair, replacement or refund where appropriate).

Images are illustrative and minor variations can occur. Specifications are provided in good faith and may change without notice. If a critical spec is vital for your use case, please verify with us before ordering. See our Terms & Conditions.

Out-of-stock items may be restocked or replaced by an equivalent model. Use the “Add to Wishlist”/notify feature where available, or contact us and we’ll advise on restock ETAs or alternatives.

Many cordless tools are part of brand-specific 18V platforms. Always check compatibility between the tool, battery and charger. If you’re unsure, ask us and we’ll confirm the right match.

Where applicable, product pages include an EAN or model code so you can confirm the exact variant. Need a code that’s not listed? Get in touch and we’ll provide it.

No, you can check out as a guest. Creating an account lets you track orders and store details for faster checkout.

We only use your data to fulfil your order and support your experience. See our Privacy Policy for details.

We use essential and performance cookies to keep the site secure and improve usability. Manage your preferences any time via the banner or the link on our Cookie Policy page.

Yes — for trade or volume enquiries, email b2b@grovegear.co.uk with your requirements and we’ll tailor a quote.

Use our Contact Us form or email info@grovegear.co.uk. We aim to respond within 1 business day (Mon–Fri, 9:00–18:00 UK time).