Payment Policy

Last updated: 30/09/2025

1. Company details

• Trading name: GroveGear
• Company: NORTHFOX LIMITED
• Company number: 15982475
• Registered address: Academy House, 11 Dunraven Place, Bridgend, Mid Glamorgan, United Kingdom, CF31 1JF
• Email (Support): info@grovegear.co.uk
• Email (B2B): b2b@grovegear.co.uk
• Phone: +44 7418 623744

2. Accepted payment methods

• Debit & Credit Cards: Visa, Mastercard (incl. 3-D Secure/SCA where required).

3. Currency & multi-currency display

Prices are shown in GBP (£). For convenience we may display prices in other currencies; the final amount charged may still settle in GBP depending on your card issuer and selected method. Your bank may apply its own exchange rate and fees. Any currency selector is for guidance only.

4. Pricing, taxes & fees

4.1 VAT / sales tax

UK prices include VAT where applicable. If you require a VAT invoice, contact info@grovegear.co.uk quoting your order number. International orders may attract duties or import taxes payable by the recipient.

4.2 Delivery charges

Shipping options and costs are shown at checkout. See the Shipping Policy.

4.3 Pricing errors

If a price is obviously incorrect, we may cancel the order and issue a full refund even after your confirmation email. We will notify you and offer to re-order at the correct price.

5. Authorisation, capture & order acceptance

• Authorisation: When you place an order, your bank may place a pre-authorisation hold.
• Capture: We typically capture funds on dispatch (or immediately for certain items/services).
• Acceptance: Your order is accepted only when we send a dispatch confirmation.

6. Payment security

Payments are processed by trusted PCI-DSS compliant providers. Card details are transmitted via encrypted connections and are not stored on GroveGear servers. We use risk-based checks (e.g., CVV, AVS, IP/device signals) to reduce fraud.

7. Anti-fraud, verification & limits

• We may request additional verification (e.g., proof of address or ID) before shipping.
• We reserve the right to limit or cancel orders suspected of fraud or abuse.
• Multiple orders to the same address or account may be consolidated, delayed or refused.

8. Cancellations, refunds & chargebacks

8.1 Your right to cancel

You can cancel before dispatch by contacting info@grovegear.co.uk. After dispatch, please refer to our Return Policy.

8.2 Refund method & timeline

Approved refunds are issued to the original payment method. Processing times vary by bank/gateway, typically 3–10 business days after we approve the refund.

8.3 Chargebacks

If you dispute a charge, we will provide evidence to the card issuer. Unwarranted chargebacks may incur administrative recovery of associated fees and costs. Please contact us first so we can help.

9. Pre-orders & backorders

For items offered on pre-order or backorder, we will either authorise now and capture on dispatch, or capture immediately (you’ll be told at checkout). Estimated dates are not guarantees and may change. You can cancel at any time before dispatch for a full refund.

10. Promotions, gift cards & store credit

• Promo codes: Apply at checkout; one code per order unless stated otherwise.
• Gift cards/store credit: Non-transferable; not redeemable for cash; remaining balances stay on the card/account.
• Price adjustments: We don’t adjust past orders if the price later changes unless a specific promotion says so.

11. B2B payments

Business customers may request payment by bank transfer or pro-forma invoice. Orders are released on receipt of cleared funds unless a separate credit agreement is in place. Title to goods passes on full payment. Late payments may attract statutory interest and recovery costs in accordance with law.

12. Failed payments & retries

If a transaction fails or is reversed, we may cancel the order, request an alternative method, or retry a reasonable number of times via the original gateway. We are not responsible for fees charged by your bank.

13. Questions & contact

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