Return Policy

Last updated: 30/09/2025

1. Eligibility window

• Change of mind: Return within 30 days of delivery (unused, in original condition).
• Cooling-off (online orders): You may cancel within 14 days of receipt and then have a further 14 days to send the goods back.
• Faulty/DOA items: Contact us promptly; we will repair, replace or refund in line with UK consumer law.

2. Condition of returns

• Items must be unused, in original packaging, with all accessories, manuals and any free/promotional items.
• Package items securely; include any protective inserts and retail boxes.
• We may make a reasonable deduction for missing parts, damage or excessive handling beyond what is necessary to inspect the goods.
• For bundles, kits or multi-buy offers, all components must be returned together.

3. Non-returnable items

• Cut-to-length items, consumables opened/used (e.g., oils, abrasives), or items that cannot be returned for hygiene/safety reasons once unsealed.
• Customised/special-order products.
• Items that have been misused, modified or show signs of improper installation.

4. How to start a return (RMA)

5. Return shipping & costs

• Change of mind: Return postage is your responsibility. We recommend a tracked and insured service.
• Faulty/incorrect items: We will cover reasonable return costs or provide a prepaid label.
• Refused/undeliverable parcels: Outbound and return transport fees may be deducted from the refund unless we are at fault.

6. Inspection & refunds

• On receipt, we’ll inspect your return within 3–5 business days.
• Approved refunds are issued to the original payment method within up to 14 days of receiving the goods.
• Where a deduction for diminished value applies, we will notify you with details before processing the refund.

7. Exchanges & replacements

• For a like-for-like replacement, we’ll dispatch once your return is scanned in transit (or received, depending on the case).
• If the requested replacement is unavailable, we will offer an alternative or a refund.

8. Faulty, damaged or wrong item received

• Report faults, transit damage or shortages within 48 hours of delivery.
• Keep packaging for carrier inspection if damage is visible.
• We may troubleshoot to confirm the fault and then arrange repair, replacement or refund.

9. International returns

• Mark parcels clearly as “Returned Goods” and include the RMA number to avoid import fees.
• Customs duties/taxes paid initially are usually non-refundable. You may claim directly from your customs authority where permitted.

10. Business (B2B) returns

• B2B orders are governed by our Terms & Conditions.
• At our discretion, unopened goods returned within 14 days may be subject to a restocking fee to cover handling/inspection where not faulty.

11. Returns address

12. Late or missing refunds

• Allow bank processing time after we confirm your refund.
• Then contact your card issuer. If you still need help, email info@grovegear.co.uk.

13. Your statutory rights

Nothing in this policy affects your legal rights under UK consumer law. For more detail see our Terms & Conditions and Warranty Policy.

14. Contact

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